Effective date: 2026-10-28
Studio Bid Desk is a service of Internet Physics, Inc.
How our guarantees work
This page lists every guarantee Studio Bid Desk offers, with its conditions, together with our refund and cancellation rules. A promise that is not on this page or in your order confirmation is not a guarantee we make. No guarantee pays you more money than you paid us: a guarantee is honoured as a refund of what you paid, as credit toward our work, or as more work.
Our guarantees
Two-Meeting Guarantee
What we promise: Your first paid Outbound batch books at least 2 meetings within 45 days of its first send. A meeting counts when a named marketing decision-maker at an organisation with a dated video signal books it through your studio's booking link.
Conditions: Before the first send you completed onboarding: your secondary domain carries the DNS records we sent you, you sent us your booking link and postal address, and you approved the sequence template. During the 45 days you did not ask us to stop or pause the batch's sending. We count the meetings shown in the reply threads we handle, in booking notifications you route to hello@studiobiddesk.com, and in bookings you confirm to us by email.
What you get: If fewer than 2 meetings are booked, we run your next batch at no charge: up to 300 new contacts, their sequences, 30 days of reply handling and booking, a weekly status email and the batch report. If you are on the Monthly batch plan, its next monthly charge of USD 5,000 is not made, and that month's batch is the one at no charge.
Time limit: The 45 days start on the day of the batch's first send and are counted in US Eastern time. Once they end, you may ask for the batch at no charge at any time.
How to claim: No claim is needed: when the 45 days end, we count the meetings from the record and tell you the count by email. You may also claim by emailing hello@studiobiddesk.com or by replying to any email from us.
Who decides: We decide from this clause and the record of reply threads, booking notifications and your confirmations, and we tell you in writing what we decided and why.
Most you can receive: One batch at no charge, once, for your first paid batch only. No cash is paid under this guarantee.
Signal-or-Swap Guarantee
What we promise: Every contact in your batch carries a working link to a public video need dated within the last 60 days before the batch's list is delivered.
Conditions: You tell us by email which contact falls short, within 14 days of the batch's first send.
What you get: We replace each contact that falls short with one that carries such a link, within 5 business days of your email, and add it to the batch's sequences. Replacements are not billed.
Time limit: Your email must reach us within 14 days of the batch's first send.
How to claim: Email hello@studiobiddesk.com or reply to any email from us, naming each contact and what is wrong with its link.
Who decides: We decide by opening each named link and checking it and its date against this clause, and we tell you in writing what we decided and why.
Most you can receive: A replacement for every contact in the batch that falls short, up to the batch's 300 contacts. No cash is paid under this guarantee.
Keep-Everything Guarantee
What we promise: You receive the importable file of every contact, reply and booked meeting of a batch within 5 business days after that batch's 30 days of reply handling end.
Conditions: The batch is a paid batch whose first emails went out. Nothing else is required of you.
What you get: If the file has not reached you by then, we keep handling that batch's replies at no charge until you receive the file.
Time limit: It applies from the end of those 5 business days until the file reaches you.
How to claim: No claim is needed: our record shows when the file was sent. You may also tell us by email at hello@studiobiddesk.com that it has not arrived.
Who decides: We decide from the record of the email that delivered the file, and we tell you in writing what we decided and why.
Most you can receive: Continued reply handling for that batch, at no charge, until the file reaches you. No cash is paid under this guarantee.
Refunds
If you ask for your money back, we first offer to credit what you paid toward a redo or another of our offers. If you still want a refund, we refund what you paid. We make that offer once and do not press it, and a refund is never more than you paid. Refunds go back by the method you paid with.
Cancellation
Outbound batch. An Outbound batch does not renew. You may cancel it by replying CANCEL to any email from us or by emailing hello@studiobiddesk.com with the word CANCEL. If you cancel before the batch's first emails go out, nothing is owed. If you cancel after the first send, we stop sending new emails for that batch and, unless you ask us to stop that too, keep handling its replies until its 30 days of reply handling end. A batch cancelled after its first send stays billed at USD 5,500, and the refund rule above applies to it.
Monthly batch plan. Cancelling stops Monthly batch plan before its next billing date, and no later month is charged. The month already billed runs to its end with its batch and that batch's 30 days of reply handling, unless you ask us to stop them too. You may pause instead by replying PAUSE, and restart by replying RESUME.
Plans that renew automatically are cancelled by replying CANCEL to any email from us, or by emailing hello@studiobiddesk.com with the word CANCEL; no call, form or reason is needed. The full renewal and cancellation terms are in our terms of service at https://studiobiddesk.com/terms.
Claims and requests
To claim a guarantee, ask for a refund, or cancel, email hello@studiobiddesk.com or reply to any email from us. We reply by email within 2 business days, and we tell you in writing what we decided and why, naming any condition that was not met.
Contact
Studio Bid Desk, a service of Internet Physics, Inc.
Email: hello@studiobiddesk.com